Pre-sales
questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web
site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We can accept Bank deposits, Smart Money, Check payments and pick up of payments if near our office.
Q. When do we get our receipts?
A. Official receipts are sent via postal mail after receipt of payment.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel
can be found
here
Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly. You can also pay quarterly and yearly for a discount.
Q. Can I host friends?
A. Yes, you may host your friends but you will be responsible for the content and usage.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within minutes of
ordering.
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access.You are still able to unzip files on the server using our
file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate but we had clients who were active in just a few hours.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome
email you can email us requesting your dns.
Control panel
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control
panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click
"domain management" inside of domain management you will see a
place to manage and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which
is the public_html folder.
Q. Why doesn't my ftp password change when I
change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your
Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is
/usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is
/usr/bin/
Q. What is the path to convert for
ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and
click add/remove email account's. Note that POP email uses up server space. We recommend using Email Forwarders.
Q. What is an Email Forwarder?
A. This is an unlimited feature of the server where mail sent to an email address, e.g. test@yourdomain.com, is automatically forwarded to another address like a personal Yahoo.com or Gmail.com address.You can view and reply to the emails from your personal account. This does not use up space in your virtual server. Gmail has the feature where you can change your outgoing mail address so it will look like that you weren't using gmail but your own server. You can also set it so that email can be sent to a 2nd email address for backup purposes, e.g. both your yahoo and gmail accounts will get the same email.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com
Q. Where do I go to check my emails using my
browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to
horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the
entire url from your address bar. You will not login to your
cpanel and create a subdomain to go to the address you just
copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I
get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This can
be found at the very bottom of the MySQL page.
Software
Versions
Q. What version of php are you using?
A. We are using version
4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most
recent stable Cpanel version.
Billing
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to
cancel within thirty days, and we process your refund in less
then 24 hours.
Q. How do I make a payment?
A. Payments can be made through the following:
- Deposited through any branch of the Bank of the Philippine Islands.
Account name: S Inc. Account Number: 0123-4843-98
or for immediate confirmation via
Account name: Erico Perez Account Number: 0129-0054-16
- Via Check. Payable to S Inc.
- Smart Money (email info@web.ph for details)
Q. How do I stop billing?
A. If you wish to close your account simply email us your
username, password, and why you wish to cancel. You must also
include "I give you permission to delete my website and all of
it's content."
SSL
Q. What is the
difference between shared ssl and private ssl?
A. A shared ssl
displays as https://ip/~yourusername/ A
private ssl would display as
https://www.yourdomain.com in the address bar.
Q. How do I
purchase a private ssl from you and what type is it?
A. Please email
to do so.
Q. Whats the
path to the free shared ssl?
A. We need to
activate the shared ssl on each site manually that will require
it.
Q. I'm going
to purchase my own ssl what do I need to know?
A. Our servers
are Apache + Mod SSL If you require assistance from us to
install it there will be a $30.00 installation fee.
Q. How do I
transfer a ssl?
A. Every place
that sells ssl's has a different transfer procedure. You will
need to ask the
supplier
you purchased it from.
Subdomains
Q.
READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for
the name you wish to use. MAKE SURE the subdomain name you give
it doesn't have a folder already named that name. If it does the
sub will not work. Example... I want to create the subdomain
test.web.ph so my sub name is going to be test. If I
already have a folder in my ftp named test I need to delete it
or rename it to something different before I create the
subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com
is a domain name. A subdomain is anything that replaces the www
in a domain name.forum.aol.com is a
subdomain. www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon
domain is a fully functional domain that will work out of a
folder in your main sites ftp.
Q.
READ THIS BEFORE SETTING UP AN ADDON
DOMAIN!
You cannot create
an addon domain if your dns hasn't proprograted to the server
already. So after you change the sites dns you are trying to add
you will need to wait 24-48 hours before attempting to create
your addon domain.
A. There are
three fields cpanel asks for when creating an addon domain.
1.
"New Domain Name:" You will put in the
newdomain.com do not put www in the name!
2.
"Username/directory/subdomain Name:" This will
be the folder cpanel creates in your main accounts ftp. MAKE
SURE that the name you give it doesn't already have a folder.
Example... If you want to give it the username chris. You cannot
have a folder in your account named chris already. If you do and
still try creating the username for the addon domain to be chris
you will mess a lot of things up!!!
3. "Password:"
fill in any password you want here.
Q. Help I added an addon domain why did
it say subdomain added?!!?
A. It creates it
as a subdomain by creating the folder within your main sites
ftp. Please ignore this! It is a fully functional domain name.
It is only called a subdomain when in fact it is an addon
domain.
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